Webinar | 1 ANCC Contact Hour(s) | Estimated 1-Hour Workload
All Level
1 ANCC Contact Hour(s)
Estimated 1-Hour Workload
Accessible for 180 days but no later than the expiration date
Do you have questions regarding Patient Flow, Throughput or Capacity? The “Beyond the Bottleneck” webinar represents a concise yet comprehensive approach to tackling some of the most pressing issues in healthcare operations today. By providing CNOs and Nurse Executives with the knowledge and tools necessary for effective capacity management, we aim to foster operational excellence and enhance patient outcomes across healthcare facilities.
Expiration Date: 04/09/2026
Upon successful completion of this activity, you will be able to:
Jeanne brings over 30 years of clinical and leadership expertise in healthcare with experience in small rural facilities as well as suburban and urban trauma centers. She has a passion for capacity management and strategies to improve patient access to care and decrease frustrations of caregivers that can lead to burnout. She recognizes that caregivers who are more fulfilled at work improve the quality, safety, and experience of care for patients.
Jeanne has experience in optimizing patient flow and throughput in individual departments, individual hospitals, as well as across a healthcare system. She has led teams to change culture by creating system standard work for patient flow and a sense of urgency in getting patients to the right care at the right time. She served as Operational Leader to create a Healthcare System Command Center, while partnering with Clinical Informatics to develop Command Center Dashboards to improve visibility and transparency across the health system. She has been recognized by community and Healthcare Coalition leaders as being highly collaborative in sharing expertise regarding capacity management strategies, meaningful data, and in helping improve coordination among urban, rural, and critical access hospitals. Moreover, Jeanne has promoted an environment the focus and decisions are based on patients and improving access to care.
Jeanne has a successful track record of supporting healthcare executives to complete action planning related to regulatory deficiencies that align with CMS standards while promoting cultural stability to ensure changes are sustained and leaders are coached to monitor ongoing compliance.
Prior to HealthLinx, she started Jeanne Schuppe LLC, as an interim nurse administrator, Jeanne reduced ED hold times by 92% by implementing demand capacity matching throughout the hospital. Jeanne accomplished this by building a team of hospital supervisors, charge nurses, therapy leaders, and environmental services members who were focused on timely discharges, pulling admissions out of the ED when beds were ready, and optimizing resources for environmental services. Additionally, Jeanne successfully piloted and opened a discharge lounge and Inpatient Hallway Bed Program to improve ED efficiency and decrease walkout rates. Jeanne has a variety of experience leading other teams in both inpatient and outpatient areas.
Walden University College of Nursing is accredited as a provider of nursing continuing professional development through the American Nurses Credentialing Center's Commission on Accreditation. Provider Unit P0469.
While professional development activities offered by an American Nurses Credentialing Center Provider Unit typically satisfy the requirements of most states, Walden University recommends that participants ensure that the content offered meets their individual requirements. To the extent that contact hours must be approved within one’s state of residence or licensure, participants should check with their state board of nursing before enrolling in any professional development activity. The state board of nursing determines the number and type of contact hours that can be claimed for professional development activities.
The planners and presenters of this nursing continuing professional development activity have disclosed no financial interests and no receipt of in-kind materials or funding that could influence the planning or presentation of this content.
If you need accommodations to attend this webinar, please e-mail [email protected].
ANCC Certificate for Contact Hours
Awards
All Level
1 ANCC Contact Hour(s)
Estimated 1-Hour Workload
Accessible for 180 days but no later than the expiration date
