Description
Unresolved conflict in healthcare settings can lead to lowered productivity, increased turnover, and diminished patient outcomes. Considering the challenging and stressful nature of healthcare work, healthcare settings have the potential for a great deal of recurring conflict.
In this online micro-course, Conflict Management in Healthcare, you will learn about the nature of conflict and how it can emerge in healthcare settings. You’ll examine the harmful effects of negative outcomes to conflict. You will also learn about the costs and the value of conflict. Finally, you will examine strategies for appropriately addressing and managing conflict in healthcare environments.
What You Will Learn
Upon successful completion of this micro-course, you will be able to:
- Understand why conflict happens and the results of various responses to conflict
- Identify causes of conflict in the workplace.
- Define conflict management styles.
Refund Policy
You will have seven days to request a full refund after purchase. No hidden fees. All books and materials are included with purchase.
Accreditation Statement
Walden University College of Nursing is accredited as a provider of nursing continuing professional development through the American Nurses Credentialing Center's Commission on Accreditation. Provider Unit P0469.
Criteria for Obtaining Contact Hours
This nursing continuing professional development course offers content that includes overviews and descriptions, engagement activities, resources, and a final assessment. Within 180 days of the course purchase date, follow these steps to claim nursing contact hours:
- Complete all content in each micro-course,
- Achieve 80% or higher for the final assessment,
- Complete the end of course evaluation, and
- Download and print or save your contact hour certificate.
Disclosure Statement
The planners and authors of this nursing continuing professional development activity disclose no relevant financial relationships.
While professional development activities offered by an American Nurses Credentialing Center Provider Unit typically satisfy the requirements of most states, Walden University recommends that participants ensure that the content offered meets their individual requirements. To the extent that contact hours must be approved within one’s state of residence or licensure, participants should check with their state board of nursing before enrolling in any professional development activity. The state board of nursing determines the number and type of contact hours that can be claimed for professional development activities.
