Description
To be effective managers in healthcare today, leaders need to understand emotional intelligence from two viewpoints. First, healthcare leadership must be aware of how their own emotional states and behaviors affect their performance. Equally important, they should be attuned to the emotions of colleagues and patients and must understand the role of emotional intelligence in creating a productive workplace. This micro-course, Emotional Intelligence for Healthcare Leaders, explores emotional intelligence from each of these perspectives.
After learning to define emotional intelligence and examining how it is influencing management practices, you will explore various tools and tests for measuring emotional intelligence that can be utilized in healthcare settings. You will view the brain as the seat of emotion and see how the brain is affected by its environment, including negative effects of social media and other technologies. The micro-course presents essential emotional intelligence skills of self-awareness, self-management, social awareness, and relationship management. Finally, discover strategies for improving your own emotional intelligence and learn how to build a healthy workplace environment based on emotional intelligence principles.
Related Learning: This micro-course is also part of the LEAD300 - Healthcare Leadership for Organizational Effectiveness and Resilience Learning Path. Learn more.
