Healthcare workers face exceptional work-related mental and emotional stress. For leaders in healthcare, a significant challenge is maintaining morale and retaining staff. The COVID-19 pandemic exacerbated these challenges and continues to have significant impact on healthcare workers and their leaders today.
By completing the Healthcare Leadership for Organizational Effectiveness and Resilience Professional Certificate, you will be better prepared to face these challenges by recognizing burnout and ways to prevent it; improving emotional intelligence for yourself and your staff; and building resilience that may help your organization overcome the day-to-day pressures of delivering quality care.
Throughout the Professional Certificate, you will discover research findings about the roles of emotional intelligence and resilience in preventing and managing burnout. You will learn about tools such as the Maslach Burnout Inventory, the Brief Resilience Scale, and various emotional intelligence tests that can help you assess the current state of your workforce. You will also explore several leadership styles and strategies and how to apply them with the tools and research learned from this Professional Certificate directly into your work environment.