Harnessing the Creative Power of Conflict

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$250.00

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Description

Conflict in the workplace is unavoidable. While conflict can cause discord among coworkers and pull attention away from more important issues, it can also be a source of innovation and provide a foundation for stronger working relationships. Leaders who are skilled in conflict resolution and able to anticipate conflict, minimize its costs, and maximize its benefits are better positioned to create healthy, productive work environments. In this professional certificate, you will examine the controversial nature of conflict in organizations, develop leadership and conflict management skills necessary for understanding and managing conflict productively, and explore strategies for making conflict a force for positive change in your workplace.

What You Will Learn

Upon successful completion of this professional certificate, you will be able to:

Assess the role of functional and dysfunctional conflict in organizations.
Examine diversity as a source for functional conflict.
Apply leadership skills required to effectively manage conflict in the workplace.
Recognize the role of emotional intelligence and empathy in keeping workplace conflict productive.
Identify the hallmarks of a work environment that nurtures functional conflict.
Evaluate strategies for transforming conflict into creativity and innovation.

Eligibility

Must be 18 or older

Refund Policy

You will have seven days to request a full refund after purchase. No hidden fees. All books and materials are included with purchase.

Related Learning

Micro-Course

The Nature of Conflict in the Workplace

Micro-Course

Leadership Skills for Constructive Conflict

Micro-Course

Realizing the Value of Workplace Conflict

Professional Certificate

Harnessing the Creative Power of Conflict

Curriculum

Micro-Course 1 – The Nature of Conflict in the Workplace
This course course begins with a question: Is conflict inherently bad? Conflict can be either a negative or a positive force within an organization, and is not necessarily something to be avoided. Unproductive conflict can be extremely detrimental to an organization, while productive conflict can have far-ranging positive impacts. This micro-course looks at the nature of conflict and problems it can create, in preparation for considering how conflict can be turned into a valuable source of energy and transformation in the workplace.
Micro-Course 2 – Leadership Skills for Constructive Conflict
Successful leadership requires the ability to effectively manage and resolve workplace conflict. Even more important in today's diverse, ever-changing, and interdependent work environments is the ability to transform conflict from a disruptive distraction to a source of creativity and innovation. In this micro-course, you will explore the leadership dispositions, competencies, and skills needed to make the most of conflict, including emotional intelligence, empathy, adaptability, and the ability to understand others’ approaches to workplace conflict.
Micro-Course 3 – Realizing the Value of Workplace Conflict
How can you deploy your deeper understanding of conflict in the workplace and your new leadership skills for managing conflict to harness its creative power for your organization? In this micro-course, you will wrap up your study of how to turn conflict into an energizing force for innovation, stronger working relationships, and new opportunities for collaboration.

Accreditation Statement

Walden University College of Nursing is accredited as a provider of nursing continuing professional development through the American Nurses Credentialing Center's Commission on Accreditation. Provider Unit P0469.

Criteria for Obtaining Contact Hours

This nursing continuing professional development course offers content that includes overviews and descriptions, engagement activities, resources, and a final assessment. Within 180 days of the course purchase date, follow these steps to claim nursing contact hours:

Complete all content in each micro-course,
Achieve 80% or higher for the final assessment,
Complete the end of course evaluation, and
Download and print or save your contact hour certificate.

Disclosure Statement

The planners and authors of this nursing continuing professional development activity disclose no relevant financial relationships.

While professional development activities offered by an American Nurses Credentialing Center Provider Unit typically satisfy the requirements of most states, Walden University recommends that participants ensure that the content offered meets their individual requirements. To the extent that contact hours must be approved within one’s state of residence or licensure, participants should check with their state board of nursing before enrolling in any professional development activity. The state board of nursing determines the number and type of contact hours that can be claimed for professional development activities.