Description
Conflict in the workplace is unavoidable. While conflict can cause discord among coworkers and pull attention away from more important issues, it can also be a source of innovation and provide a foundation for stronger working relationships. Leaders who are skilled in conflict resolution and able to anticipate conflict, minimize its costs, and maximize its benefits are better positioned to create healthy, productive work environments. In this professional certificate, you will examine the controversial nature of conflict in organizations, develop leadership and conflict management skills necessary for understanding and managing conflict productively, and explore strategies for making conflict a force for positive change in your workplace.
What You Will Learn
Upon successful completion of this professional certificate, you will be able to:
- Assess the role of functional and dysfunctional conflict in organizations.
- Examine diversity as a source for functional conflict.
- Apply leadership skills required to effectively manage conflict in the workplace.
- Recognize the role of emotional intelligence and empathy in keeping workplace conflict productive.
- Identify the hallmarks of a work environment that nurtures functional conflict.
- Evaluate strategies for transforming conflict into creativity and innovation.
Refund Policy
You will have 24 hours to request a full refund after purchase. A refund will not be issued if you have already earned the course badge or certificate, or if more than 25% of the course content has been completed.
