Description
Successful leadership requires the ability to effectively manage and resolve workplace conflict. Even more important in today's diverse, ever-changing, and interdependent work environments is the ability to transform conflict from a disruptive distraction to a source of creativity and innovation. In this micro-course, you will explore the leadership dispositions, competencies, and skills needed to make the most of conflict, including emotional intelligence, empathy, adaptability, and the ability to understand others’ approaches to workplace conflict.
Related Learning: This micro-course is also part of the HCPC1100 - Harnessing the Creative Power of Conflict Learning Path. Learn more.
What You Will Learn
Upon successful completion of this professional certificate, you will be able to:
- Apply leadership skills required to effectively manage conflict in the workplace.
- Recognize the role of emotional intelligence and empathy in keeping workplace conflict productive.
- Evaluate strategies for avoiding bias and improving objectivity.
- Identify others' readiness to engage in constructive conflict.
Refund Policy
You will have seven days to request a full refund after purchase. No hidden fees. All books and materials are included with purchase.
Accreditation Statement
Walden University College of Nursing is accredited as a provider of nursing continuing professional development through the American Nurses Credentialing Center's Commission on Accreditation. Provider Unit P0469.
Criteria for Obtaining Contact Hours
This nursing continuing professional development course offers content that includes overviews and descriptions, engagement activities, resources, and a final assessment. Within 180 days of the course purchase date, follow these steps to claim nursing contact hours:
- Complete all content in each micro-course,
- Achieve 80% or higher for the final assessment,
- Complete the end of course evaluation, and
- Download and print or save your contact hour certificate.
Disclosure Statement
The planners and authors of this nursing continuing professional development activity disclose no relevant financial relationships.
While professional development activities offered by an American Nurses Credentialing Center Provider Unit typically satisfy the requirements of most states, Walden University recommends that participants ensure that the content offered meets their individual requirements. To the extent that contact hours must be approved within one’s state of residence or licensure, participants should check with their state board of nursing before enrolling in any professional development activity. The state board of nursing determines the number and type of contact hours that can be claimed for professional development activities.
