Description

In today’s complex business world, you will regularly face problems that affect your customers, your business, and your business’s reputation. The challenge is that many times what appears to be an ‘obvious’ solution only addresses one symptom and fails to address the real root cause of the problem.

This micro-course will take you through the creation of a cause and effect (C&E) diagram that graphically captures all factors contributing to the problem. You will learn how to get to the real root cause of the problem through C&E diagramming techniques. From there, you will take this root cause and input it into a Corrective Action Plan in order to solve the problem.

What You Will Learn

Upon successful completion of this micro-course, you will be able to:

Understand the concept behind cause and effects in problem identification and solutions.
Explore the general categories of contributing factors that together cause your immediate problem.
Discover alternative C&E diagramming techniques such as the sequential method.
Understand how to use 5 Why questioning to help identify actual root causes rather than just symptoms.
Develop and create a Corrective Action Plan for your root causes.

Eligibility

Must be 18 or older

Refund Policy

You will have 24 hours, or until you receive your completion certificate, to request a full refund after purchase, whichever comes first. No hidden fees. All books and materials are included with purchase.

Faculty Bio

J. Richard Horne, DBA

Dr. J. Richard Horne has been a Contributing Faculty member at Walden University for about 5 years. He has been teaching online graduate and under-graduate business course for over 10 years primarily in operations management, project management and quality management. He retired from the Federal government after 35 years of service with both the Navy and Marine Corps. His last position was a a Lean/Six Sigma Master Black Belt with the Marine Corps Logistics Command in Albany, GA. He also retired from the Army Reserve after 32 years serving half that time in intelligence positions and the other half in logistics and maintenance positions.

Curriculum

Introduction to Cause and Effect Diagrams
Learn concepts behind cause and effect diagramming and what can be accomplished by this technique.
Starting with the Problem Statement
Explore examples of what constitutes a very good problem statement. It’s essential from the start to have a solid problem statement as the entire work that follows stems out of the precision of this statement.
Main Categories of Contributing Factors
Determine general categories of factors contributing to a problem and learn about the 6 general categories of causes commonly used in C&E diagramming.
Individual Contributing Factors
Identify specific individual causes within each general category of contributing factors specific to business operation and where there may be multiple causes under each category of contributing factors.
Finding the Root Causes
Use 5 Why questioning to discover the root cause. This is done by taking an identified cause and drilling down to the cause behind the cause until the root cause is arrived at.
Taking Corrective Actions
Identify root causes on C&E diagram and evaluate level of effort to correct and level of impact to our original problem. Learn to prioritize list of root causes and use this information to complete the Corrective Action Plan.

Features

Action-Oriented Problem Solving

Learn practical skills and insight to focus on specific problems and looking for specific solutions starting with a solid Problem Statement

Team-Oriented Problem Solving

The process of creating a C&E diagram is naturally a team effort and this technique provides necessary structure to the team effort while harnessing the team’s creative energies

Results-Oriented Problem Solving

Learning to create the Corrective Action Plan puts your team’s efforts to work immediately

Awards

Micro-Course Badge for Solving Problems with Cause and Effect Diagrams

$45.00

How To Enroll?

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How to enroll?

1Add course to cart
2Create your account
3Register for course
4Make payment and submit application
5Start learning

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email [email protected] for additional assistance

Who is this for

Individuals involved in any type of process or quality improvement activity
Team leads and managers wanting a quick method to harness their team’s creative energies into problem solving
Anyone working in any industry or sector, for-profit or not-for-profit confronted with complex problems that need immediate attention.