Solving Problems with Cause and Effect Diagrams

WMCP2007 - Solving Problems with Cause and Effect Diagrams

Micro-Course | No Credit or CE | Estimated 1-Hour Workload

  • feature icon Professional Development
  • feature icon All Level
  • feature icon No Credit or CE
  • feature icon Estimated 1-Hour Workload
  • feature icon Self-Paced
  • feature icon Accessible for 180 days


In today’s complex business world, you will regularly face problems that affect your customers, your business, and your business’s reputation. The challenge is that many times what appears to be an ‘obvious’ solution only addresses one symptom and fails to address the real root cause of the problem.

This micro-course will take you through the creation of a cause and effect (C&E) diagram that graphically captures all factors contributing to the problem. You will learn how to get to the real root cause of the problem through C&E diagramming techniques. From there, you will take this root cause and input it into a Corrective Action Plan in order to solve the problem.

What You Will Learn

Upon successful completion of this micro-course, you will be able to:

  • Understand the concept behind cause and effects in problem identification and solutions.
  • Explore the general categories of contributing factors that together cause your immediate problem.
  • Discover alternative C&E diagramming techniques such as the sequential method.
  • Understand how to use 5 Why questioning to help identify actual root causes rather than just symptoms.
  • Develop and create a Corrective Action Plan for your root causes.


  • Must be 18 or older

Refund Policy

You will have 24 hours, or until you receive your completion certificate, to request a full refund after purchase, whichever comes first. No hidden fees. All books and materials are included with purchase.

Faculty Bio


  • Introduction to Cause and Effect Diagrams

    Learn concepts behind cause and effect diagramming and what can be accomplished by this technique.

  • Starting with the Problem Statement

    Explore examples of what constitutes a very good problem statement. It’s essential from the start to have a solid problem statement as the entire work that follows stems out of the precision of this statement.

  • Main Categories of Contributing Factors

    Determine general categories of factors contributing to a problem and learn about the 6 general categories of causes commonly used in C&E diagramming.

  • Individual Contributing Factors

    Identify specific individual causes within each general category of contributing factors specific to business operation and where there may be multiple causes under each category of contributing factors.

  • Finding the Root Causes

    Use 5 Why questioning to discover the root cause. This is done by taking an identified cause and drilling down to the cause behind the cause until the root cause is arrived at.

  • Taking Corrective Actions

    Identify root causes on C&E diagram and evaluate level of effort to correct and level of impact to our original problem. Learn to prioritize list of root causes and use this information to complete the Corrective Action Plan.


Action-Oriented Problem Solving

Action-Oriented Problem Solving

Learn practical skills and insight to focus on specific problems and looking for specific solutions starting with a solid Problem Statement

Team-Oriented Problem Solving

Team-Oriented Problem Solving

The process of creating a C&E diagram is naturally a team effort and this technique provides necessary structure to the team effort while harnessing the team’s creative energies

Results-Oriented Problem Solving

Results-Oriented Problem Solving

Learning to create the Corrective Action Plan puts your team’s efforts to work immediately


Micro-Course Badge

Micro-Course Badge for Solving Problems with Cause and Effect Diagrams

  • feature icon Professional Development
  • feature icon All Level
  • feature icon No Credit or CE
  • feature icon Estimated 1-Hour Workload
  • feature icon Self-Paced
  • feature icon Accessible for 180 days

How to enroll?

  • 1Add course to cart
  • 2Create your account
  • 3Register for course
  • 4Make payment and submit application
  • 5Start learning
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Who is this for

  • Individuals involved in any type of process or quality improvement activity
  • Team leads and managers wanting a quick method to harness their team’s creative energies into problem solving
  • Anyone working in any industry or sector, for-profit or not-for-profit confronted with complex problems that need immediate attention.